Terms Of Use


PURCHASES: Visit our Ecommerce website, follow simple steps and place your order. Our Website is easy to use with quick navigation and vast information on each of our products.

PAYMENT: We accept all major credit cards. When using a credit card, we will need specific information, including you actual credit card number, CVV2 code and possibly the name of the issuing bank. If the card holders BILLING address differs from the shipping address, please be sure to specify both addresses and telephone numbers. For your protection, we thoroughly investigate the validity of all credit card purchases. We may also, in certain instances, require physical verification of credit card. The payment gateway used for orders on Ecommerce website is ICICI Bank.

We also accept Bank wire transfers. If you choose this mode of payment, bank details will be available upon request. For any related query contact us at support@apache-labs.com

DELIVERY: We ship to most countries around the World. Contact us on our website with your needs. Payment methods include wire transfer direct to our bank or credit card. Shipments are made (depending on size) by cc via our website by international carrier depending upon rates.

RETURNS: Defective items may be returned for an exchange, return or upgrade within 10 days from the date you recieved the item. Special order items, cut cables, software and books are non-returnable. All return freight charges are the responsibility of the customer.

WARRANTY: We warrant that our products are free of defects in materials and workmanship and extend this warranty under intended use and normal service conditions to the original owner for a period of one year from the date of purchase. This warranty does not apply to any product that has been repaired (Unauthorized) or altered in any manner and is void for any damage to accident, neglect, unreasonable use, improper installation, lack of proper impedance matching (High SWR), improper tuning, over driving power limits, damage due to use of any third party accessories, or any other cause not arising specifically out of defects in material or workmanship.

Our obligations are limited to repairing or replacing, at its sole discretion, any product or part that is returned to the mailing address, all shipping or transportation charges pre-paid, accompanied by proof of purchase and which examination reveals to have been defective within the warranty period stated above.

We do not assume, nor is any person authorized to assume for it, any obligation other than herein stated. Any implied warranties, including but not limited to fitness for a particular purpose, are limited in duration for the above one year period.

We shall not be liable under this warranty, or any implied warranty, for loss of use of the product of for other consequential loss or damage incurred by the purchaser.

WARRANTY REPAIR SHIPPING: When returning equipment for repair, kindly contact us at support@apache-labs.com to get an RMA number, please pack the item in its original packing material to provide adequate protection during the shipping process. Please note on box; "ATTENTION WARRANTY SERVICE".

Include a copy of your purchase invoice, and a complete and detailed description of the problem. Without the invoice or a complete description, potential delays will be experienced in providing the proper service and in returning the item to you.

It is highly recommended to insure the package for its replacement cost.

Apache Labs will arrange for repair or replacement (within 15 days of purchase) of a defective item. If the item is found to be defective under the terms of the manufacturer's warranty.

PRIVACY POLICY: We recognize the importance of protecting the privacy of information collected about visitors to our web site ("personal information"). Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. This information is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

ACCESS TO INFORMATION: We will Endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

TERMS: By accessing this web site, you are agree to the web site terms of use, all applicable laws and regulations, and are responsible for compliance with any applicable local laws. The materials contained in this web site are protected by applicable copyright and trade mark law.

DISCLAIMER: Materials on our web site are provided “as is”. Apache Labs make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Apache Labs do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

LINKS: We have not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Apache Labs of the site. Use of any such linked web site is at the user’s own risk.


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