Fatal Error

JG7PSJ
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Fatal Error

Postby JG7PSJ » Thu Mar 22, 2018 12:13 pm

Hello all,

I got a 200d, so I installed the PowerSDR, but the PowerSDR does not start up with the following error message.
Image

How should I solve it?
Using OS is Windows 7 Professional 64-bit SP1.

Thanks
--
JG7PSJ Harry
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w-u-2-o
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Re: Fatal Error

Postby w-u-2-o » Thu Mar 22, 2018 1:54 pm

Is this the very first time that PowerSDR has been installed on that PC?

Did you get PowerSDR from this repository:

https://github.com/TAPR/OpenHPSDR-PowerSDR/releases ?

Is your version of Windows 100% up to date per Windows Update?
JG7PSJ
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Re: Fatal Error

Postby JG7PSJ » Thu Mar 22, 2018 3:13 pm

Yes, this is the 1st time installing of PowerSDR for this PC.
And I downloaded file from that URL.
Windows update is 100% of course.

Regards
--
JG7PSJ Harry
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Re: Fatal Error

Postby w-u-2-o » Thu Mar 22, 2018 6:01 pm

Unfortunately those were all the right answers. Therefore I'm running out of ideas.

Perhaps your anti-virus software is interfering somehow? Perhaps a video driver needs to be updated?
w5rcq
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Re: Fatal Error

Postby w5rcq » Sun Mar 25, 2018 4:08 pm

I am seeing the same fatal error on my 200D with both version 8 and 9. My 200D runs older versions without problems. I am running Windows 10 Home with all updates and I downloaded the new version from GitHub. Any ideas?
Jerry W5RCQ
JG7PSJ
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Re: Fatal Error

Postby JG7PSJ » Mon Mar 26, 2018 2:26 am

Solved. :D
My case was that the UAC level was too high.
--
JG7PSJ Harry
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Re: Fatal Error

Postby w-u-2-o » Mon Mar 26, 2018 12:48 pm

Thanks for posting that solution, Harry. With luck it will help others with similar problems.

73!

Scott
w5rcq
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Re: Fatal Error

Postby w5rcq » Tue Mar 27, 2018 3:11 pm

I am still seeing the fatal error listed by JG7PSJ when trying to upgrade to either V3.4.8 or v3.4.9. I am running Orion v 5.0 firmware on my 200D. I have tried all of the possible levels of UAC with no difference. Version v3.4.7 and below work just fine. I think this may be a Video card issue and I am running A Gigabyte Geforce GTX-1050ti with no other problems. This error happens as soon as the program starts its learning sequence. I am wondering if anyone other than JG7PSJ and I are seeing this Fatal error. I have removed all of the residual program information between trying various fixes and still no joy.
73 Jerry
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Re: Fatal Error

Postby w-u-2-o » Tue Mar 27, 2018 3:30 pm

Hi Jerry,

Just a random thought, because I really have no idea what is causing this: did you try running both the intaller, and PowerSDR as administrator? If not it might be worth a try.

73,

Scott
w5rcq
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Re: Fatal Error

Postby w5rcq » Sun Apr 01, 2018 5:55 am

Hi Scott, just an update on my problem installing v8 and v9. I tried several more things including running everything as administrator without success. I had about given up but I thought that my problem was connected to video somehow as the program install never even started before the fatal error was reported. I went to the Settings menu in Windows 10 and under size and layout you can adjust the size of text and apps and other items in steps of 100%, 125%, 150%, and 175%. I had set mine to 175% for a larger text size and Icons. I reset to 100% and everything now works. It is not a big deal but I believe it is a bug as all other version up through v7 worked just fine with the 175% setting. Thanks for your suggestions and the huge amount of time and effort you put into supporting us dummies. 73 Jerry W5RCQ
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Re: Fatal Error

Postby w-u-2-o » Sun Apr 01, 2018 10:48 am

Thanks, Jerry, and right back at ya'! ;) By sharing all of your hard work and the solution here you will be saving the next person who has this problem a lot of work.

73!
ON8GE
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Re: Fatal Error

Postby ON8GE » Wed May 16, 2018 7:37 pm

Hello,

I have exactly the same problem, windows 7 pro, clean install, it accept 3.4.7 version without problem but if i upgrade it with 3.4.8 or 3.4.9, I receive this fatal error. I don't know why...

No idea ?

73

Pierre
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Re: Fatal Error

Postby w-u-2-o » Wed May 16, 2018 11:07 pm

Did you try the fix that worked for W5RCQ above?

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