EU Service for Out of Warranty Product
Posted: Sat Feb 12, 2022 10:09 am
Postby liam » Thu Feb 10, 2022 9:11 am
HI I have a question are Items purchased direct from Appache labs
by European buyers have warranty cover and if so
Where in Europe are the faulty Items send?
Or do they have to be returned for repair to AL direct
or USAA ?
Thanks
Postby administrator » Fri Feb 11, 2022 10:35 am
Hello Liam,
Our EU distributor will provide warranty repair/support if the unit was purchased from them, else it has to be send to our US/AU location,
We do have an authorised service location in the EU for Apache Customers but it is currently not operational due to the current situation.
Regards,
Apache Labs Support
Postby liam » Fri Feb 11, 2022 1:16 pm
HI So to be Clear
Items purchased from AL direct
If a radio is faulty under warranty AL have No European repair center and the radio
must be returned to Either AL or a repair center in USA?
AL had a repair center in Europe but that is now closed?
Will the European center ever reopen or are those who purchased direct from AL
forced to sent faulty Items to the USA for repair under warranty or out of cover?
I understand that AL is a small company however without a European Repair center
for radios purchased direct from AL then whats the point in buying direct from AL if
you live in Europe?
Liam
administrator
Posts: 76
Joined: Wed Aug 24, 2016 5:20 am
Contact: Contact administrator
Re: Special Production Run Hermes 14 bit.
administrator » Fri Feb 11, 2022 11:15 pm
Hello Liam,
We will assign a repair job with a Distributor workshop if the radio is under warranty, it does not need to be send to AU or the US, however, due to very high repair costs in the EU, out of warranty products need to be shipped to our US/AU workshops,
We are already actively looking to appoint an authorized repair center in the EU and will have it in place shortly,
We encourage you to buy from our Distributors in the EU,
Regards,
Apache Labs Support
HI I have a question are Items purchased direct from Appache labs
by European buyers have warranty cover and if so
Where in Europe are the faulty Items send?
Or do they have to be returned for repair to AL direct
or USAA ?
Thanks
Postby administrator » Fri Feb 11, 2022 10:35 am
Hello Liam,
Our EU distributor will provide warranty repair/support if the unit was purchased from them, else it has to be send to our US/AU location,
We do have an authorised service location in the EU for Apache Customers but it is currently not operational due to the current situation.
Regards,
Apache Labs Support
Postby liam » Fri Feb 11, 2022 1:16 pm
HI So to be Clear
Items purchased from AL direct
If a radio is faulty under warranty AL have No European repair center and the radio
must be returned to Either AL or a repair center in USA?
AL had a repair center in Europe but that is now closed?
Will the European center ever reopen or are those who purchased direct from AL
forced to sent faulty Items to the USA for repair under warranty or out of cover?
I understand that AL is a small company however without a European Repair center
for radios purchased direct from AL then whats the point in buying direct from AL if
you live in Europe?
Liam
administrator
Posts: 76
Joined: Wed Aug 24, 2016 5:20 am
Contact: Contact administrator
Re: Special Production Run Hermes 14 bit.
administrator » Fri Feb 11, 2022 11:15 pm
Hello Liam,
We will assign a repair job with a Distributor workshop if the radio is under warranty, it does not need to be send to AU or the US, however, due to very high repair costs in the EU, out of warranty products need to be shipped to our US/AU workshops,
We are already actively looking to appoint an authorized repair center in the EU and will have it in place shortly,
We encourage you to buy from our Distributors in the EU,
Regards,
Apache Labs Support