Communication with Apache Labs

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Phrotus
Posts: 15
Joined: Sun Feb 23, 2020 4:40 am

Communication with Apache Labs

Postby Phrotus » Fri May 15, 2020 12:43 pm

Is it normal operating procedure to take weeks to respond to emails sent in reference to purchasing new equipment? It seems to me that communication with the company is just about non existent.
I'm trying to purchase a new 7000DLE-MKII and by the response I've received so far, they are telling me to 'go away'.

So.....what is the normal response time I should expect from Apache Labs after I send a query ?

Regards, Tom W4TMW
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Tony EI7BMB
Posts: 454
Joined: Sun Apr 09, 2017 2:31 pm
Location: Dublin
Contact:

Re: Communication with Apache Labs

Postby Tony EI7BMB » Fri May 15, 2020 1:07 pm

Have you tried your junk email folder Tom ? Someone else had a similar issue recently here
db8gk
Posts: 18
Joined: Thu Apr 02, 2020 8:05 am

Re: Communication with Apache Labs

Postby db8gk » Fri May 15, 2020 2:07 pm

Hi Tom,

When I reached out to them on March 18th, I got a friendly and helpful reply within 30 minutes. Spam folder is a likely problem source.

73,
Andreas, DB8GK
administrator
Posts: 71
Joined: Wed Aug 24, 2016 5:20 am

Re: Communication with Apache Labs

Postby administrator » Fri May 15, 2020 3:45 pm

Hi Tom,

We have received your emails and replied to all of them, we will send the paypal invoice to you once your order is ready,

Regards,

Apache Labs Support
Phrotus
Posts: 15
Joined: Sun Feb 23, 2020 4:40 am

Re: Communication with Apache Labs

Postby Phrotus » Fri May 15, 2020 4:40 pm

Hello Administrator....

Thanks for the reply. Where are you sending your replies? I check my spam folder every day so, it seems that is not where your replies are ending up. Anyway, that's the answer i was looking for and I thank you......just a confirmation that you have my order.

Now......the my cart on your website still contains my purchasing request's'. Does that mean you have not seen it ? Remember my 1st message was about a problem I was having try to register. I don't think that problem has been resolved since I am able to log-in to the Community but not the Apache Labs web site.

Anyway, I won't bother you guys now that I know my order is in the queue.

Have a great day and stay safe :) 73, Tom W4TMW
vk7mr
Posts: 8
Joined: Fri Mar 12, 2021 10:42 am

Communication with Apache Labs

Postby vk7mr » Tue Nov 02, 2021 10:36 am

HI All,
Can some one please help me, communication to Apache Labs appears to be ABSOLUTELY NON EXISTENT at the moment, I could
be wrong and if that is the case I will apologise in advance....

Scenario is I have sent approx four emails to support "support@apache-labs.com" and have called the phone number that is on the webpage
and the phone number used to go to message bank, now it appears to go now where, i.E disconnected ... I have an issue with a new V2 Controller
and would like to reach out to support as it appears to be a faulty encoder .... I only have so much patience ... if my 7000 develops an issue
within the statutory warranty period, looks like I am on my own with previous attempts ...

Matt VK7MR
administrator
Posts: 71
Joined: Wed Aug 24, 2016 5:20 am

Re: Communication with Apache Labs

Postby administrator » Mon Nov 08, 2021 7:45 am

vk7mr wrote:HI All,
Can some one please help me, communication to Apache Labs appears to be ABSOLUTELY NON EXISTENT at the moment, I could
be wrong and if that is the case I will apologise in advance....

Scenario is I have sent approx four emails to support "support@apache-labs.com" and have called the phone number that is on the webpage
and the phone number used to go to message bank, now it appears to go now where, i.E disconnected ... I have an issue with a new V2 Controller
and would like to reach out to support as it appears to be a faulty encoder .... I only have so much patience ... if my 7000 develops an issue
within the statutory warranty period, looks like I am on my own with previous attempts ...

Matt VK7MR


Hi Matt,

I hope you received the address for the repair shipment, I have also emailed you the bounce report for the email replies send to you,

Will get the unit repaired ASAP on receipt,

Regards,

Tony
Apache Labs Support
vk7mr
Posts: 8
Joined: Fri Mar 12, 2021 10:42 am

Re: Communication with Apache Labs

Postby vk7mr » Mon Nov 08, 2021 10:51 am

HI Tony,
Thank you very much for the contact, great to know the the problem reaching out to "Support" was located at my end whereby emails were bouncing back ... That I will get looked at to stop it happening again.

I will apologise if I was a little bit terse, frustration coming out :mrgreen:

Many Regards and thanks for the excellent service and help.

Matt VK7MR
Dennis
Posts: 12
Joined: Wed Sep 09, 2020 11:18 am
Location: Bundaberg QLD AU

Re: Communication with Apache Labs

Postby Dennis » Sun Nov 28, 2021 10:48 am

Hi I am seeing Bounced mail from a Full mailbox?
using support@apache-labs.com,
never seen Full Mailbox here on Gmail,

just thought I would mention it unsure where the issue lies, I think others are seeing same

Dennis vk4sx
lauchlin
Posts: 2
Joined: Thu Oct 28, 2021 6:29 pm

Re: Communication with Apache Labs

Postby lauchlin » Wed Dec 01, 2021 12:00 am

I am new here and also tried the support email 3 different time never heard a word from them . .HRO in USA helped me out .

Brent

VE7ZJ

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