Communication with Apache Labs

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Phrotus
Posts: 2
Joined: Sun Feb 23, 2020 4:40 am

Communication with Apache Labs

Postby Phrotus » Fri May 15, 2020 12:43 pm

Is it normal operating procedure to take weeks to respond to emails sent in reference to purchasing new equipment? It seems to me that communication with the company is just about non existent.
I'm trying to purchase a new 7000DLE-MKII and by the response I've received so far, they are telling me to 'go away'.

So.....what is the normal response time I should expect from Apache Labs after I send a query ?

Regards, Tom W4TMW
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Tony EI7BMB
Posts: 346
Joined: Sun Apr 09, 2017 2:31 pm
Location: Dublin
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Re: Communication with Apache Labs

Postby Tony EI7BMB » Fri May 15, 2020 1:07 pm

Have you tried your junk email folder Tom ? Someone else had a similar issue recently here
db8gk
Posts: 18
Joined: Thu Apr 02, 2020 8:05 am

Re: Communication with Apache Labs

Postby db8gk » Fri May 15, 2020 2:07 pm

Hi Tom,

When I reached out to them on March 18th, I got a friendly and helpful reply within 30 minutes. Spam folder is a likely problem source.

73,
Andreas, DB8GK
administrator
Posts: 40
Joined: Wed Aug 24, 2016 5:20 am

Re: Communication with Apache Labs

Postby administrator » Fri May 15, 2020 3:45 pm

Hi Tom,

We have received your emails and replied to all of them, we will send the paypal invoice to you once your order is ready,

Regards,

Apache Labs Support
Phrotus
Posts: 2
Joined: Sun Feb 23, 2020 4:40 am

Re: Communication with Apache Labs

Postby Phrotus » Fri May 15, 2020 4:40 pm

Hello Administrator....

Thanks for the reply. Where are you sending your replies? I check my spam folder every day so, it seems that is not where your replies are ending up. Anyway, that's the answer i was looking for and I thank you......just a confirmation that you have my order.

Now......the my cart on your website still contains my purchasing request's'. Does that mean you have not seen it ? Remember my 1st message was about a problem I was having try to register. I don't think that problem has been resolved since I am able to log-in to the Community but not the Apache Labs web site.

Anyway, I won't bother you guys now that I know my order is in the queue.

Have a great day and stay safe :) 73, Tom W4TMW

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