Postby administrator » Thu Oct 19, 2023 11:17 am
Hello,
An update was provided via email by Abhi on 28/08/2023, this went to everyone with a preorder:
Dear Valued ANAN-G2-1K Customer,
We hope this email finds you well. We understand that you've been eagerly anticipating the arrival of your ANAN-G2-1K SDR order, and we greatly appreciate your patience and understanding during this time. We want to provide you with an update on the status of your order and the steps we are taking to ensure the highest quality product for you.
Issue Causing Delay: The delay in fulfilling your order was caused by an unforeseen issue with a critical component of the amplifier design. Specifically, the DC switch used in the 1000W amplifier (to safeguard against high SWR, high temperature, over/under voltage, etc.), experienced unexpected supply chain challenges. We had initially chosen the BTS500851TMAATMA1 High Current DC switch from Infineon Technologies, but unfortunately, the supply of this part was delayed twice by the supplier. Despite our efforts, we have been informed that the manufacturer has now obsoleted this part.
Solution: To address this setback, we had proactively pursued an alternative plan to ensure the quality and performance of the ANAN-G2-1K SDR. We had designed a backup solution involving a high-current, low-resistance MOSFET-based DC switch version of the Pallet board. This solution has been rigorously tested, and we are in the process of manufacturing the updated PCB design to incorporate this change. Additionally, we are excited to share that we have taken advantage of this time to enhance the amplifier's cooling system. We have replaced the existing heatsink with a state-of-the-art bonded fin heatsink from Wakefield Thermal. This advancement increases heat dissipation capacity by over 300%, therefore, allowing for a much quieter cooling fan and at the same time increasing the transmitter ruggedness.
Revised Timeline: We want to be transparent about the timeline moving forward. We anticipate receiving the updated pallet card within the next 8 weeks, and the upgraded heatsinks are projected to arrive within 6 weeks. With these essential components in place, we are targeting to initiate shipping of the ANAN-G2-1K orders starting October 30th. We assure you that every effort is being made to expedite this process while maintaining the utmost quality standards.
We want to sincerely thank you for your patience and understanding throughout this delay. We understand that you are excited to receive your ANAN-G2-1K SDR, and we share that excitement with you. However, please know that our primary commitment is to deliver a product that meets our highest standards of performance, reliability, and innovation. As a first-of-its-kind product, we are dedicated to ensuring that every aspect of the ANAN-G2-1K meets or exceeds your expectations.
You may be aware that the G2-100W model has already shipping for over a month now and since the G2-1K uses the same Saturn platform this time also allows for user feedback on the software and for the development team to iron out the bugs. The development team have already released updated versions of the firmware and Thetis to address some initially reported minor issues. As a result when the G2-1K ships the software will should be quite mature.
Should you have any questions or concerns, please do not hesitate to reach out to me.
Thank you once again for your continued support and understanding. We look forward to delivering the ANAN-G2-1K to you and appreciate the opportunity to serve your SDR needs.
Warm regards,
Abhi
