Shipping Updates

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administrator
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Shipping Updates

Postby administrator » Tue May 11, 2021 12:16 pm

Hi All,

I wanted to provide a quick update:

Keeping in mind the various procurement and operational challenges there have been delays in getting the radios
out to you, however, we would like to assure you that we have adequate stock of critical parts now and our production
is in full swing.

We expect to start shipping the 7000DLEs in volume by end of May and fulfil all preorders for the Andromeda
within the next few weeks after that.

All 7000DLE MKII Preorders (placed in April/May) are expected to be fulfilled by June.

I am aware that there have been delays in getting the MKII controller out to you, we are awaiting some components which ship from
the supplier on the 21st of this month and we expect to commence shipping out the controllers within a week from that date.

Thank you so much for your patience and understanding, it is much appreciated,

Feel free to drop me an email anytime at aprakash@apache-labs.com, I will try and respond within a business day or sooner.

73,
Abhi
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I2NOY
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Re: Shipping Updates

Postby I2NOY » Wed May 12, 2021 1:26 pm

Many thanks for update. Much appreciated. ;)
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KO1C
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Re: Shipping Updates

Postby KO1C » Thu May 13, 2021 12:59 am

I ordered March 16. Will my order be fulfilled then too, or before?

David KO1C
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I2NOY
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Re: Shipping Updates

Postby I2NOY » Thu May 13, 2021 8:36 am

I ordered Feb 7th and still waiting. :?:
administrator
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Re: Shipping Updates

Postby administrator » Thu May 13, 2021 11:07 am

KO1C wrote:I ordered March 16. Will my order be fulfilled then too, or before?

David KO1C


Hi David,

Please expect a lead time of 8-10 weeks from the date of your order, we will ship earlier if possible,

Abhi
administrator
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Re: Shipping Updates

Postby administrator » Thu May 13, 2021 11:08 am

I2NOY wrote:I ordered Feb 7th and still waiting. :?:


Please email your order number to me,

Thanks,

Abhi
KP68
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Re: Shipping Updates

Postby KP68 » Fri May 14, 2021 6:17 am

Thanks for the update. Sent you email regarding HRO order from 11/16/2020.

Respectfully,
KP (AC3KP)
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I2NOY
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Re: Shipping Updates

Postby I2NOY » Fri May 14, 2021 7:30 am

administrator wrote:
I2NOY wrote:I ordered Feb 7th and still waiting. :?:


Please email your order number to me,

Thanks,

Abhi



Already sent an email to you, but probably you have your box rather full.

My order is AC-3200.

73.
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rbduck
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Re: Shipping Updates

Postby rbduck » Fri May 14, 2021 10:26 am

Back when I ordered my 7000, after a time I started sending Apache-Labs emails inquiring about my order. I never (or thought not) received a response. Daily I would check my mailbox and my spam box. Nothing. I was using Microsoft Outlook as my mail app to receive email on an swbell.net mailbox. Then one day I decided to log into my swbell.net mailbox directly using their Yahoo platform. There was nothing in the mailbox. When I checked mt Spam folder there, BAM!, there were several email messages from Abhi. So, if you send Apache-Labs and you don't seem to be getting a response. Try accessing your email from a different email app and then check your Spam folder. Or what even fits for your delivery method. I was embarrassed for putting up a minor fuss about not getting responses when I really was.

Maybe this will help someone.
73
Ruben
NB4R
k9kfx
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Re: Shipping Updates

Postby k9kfx » Fri May 14, 2021 3:42 pm

I'll throw my order number and date out there. I'm patient but you never know, maybe I missed something. Thanks.

Order Number: AC-3189
Date: 24 Jan, 2021
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I2NOY
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Re: Shipping Updates

Postby I2NOY » Fri May 14, 2021 4:26 pm

rbduck wrote:Back when I ordered my 7000, after a time I started sending Apache-Labs emails inquiring about my order. I never (or thought not) received a response. Daily I would check my mailbox and my spam box. Nothing. I was using Microsoft Outlook as my mail app to receive email on an swbell.net mailbox. Then one day I decided to log into my swbell.net mailbox directly using their Yahoo platform. There was nothing in the mailbox. When I checked mt Spam folder there, BAM!, there were several email messages from Abhi. So, if you send Apache-Labs and you don't seem to be getting a response. Try accessing your email from a different email app and then check your Spam folder. Or what even fits for your delivery method. I was embarrassed for putting up a minor fuss about not getting responses when I really was.

Maybe this will help someone.


I checked a couple of minutes ago my mailbox directly on web interface of my mail provider and no emails in the junk folder.
Still waiting...
administrator
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Re: Shipping Updates

Postby administrator » Fri May 14, 2021 11:53 pm

Hello Dru,

Thanks for the order no, email send to you,

Regards,

Apache Labs Support
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I2NOY
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Re: Shipping Updates

Postby I2NOY » Sat May 15, 2021 7:47 am

Received an email that shipment will be done on next monday. Crossing fingers. ;)
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KO1C
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Re: Shipping Updates

Postby KO1C » Sat May 15, 2021 6:44 pm

administrator wrote:
KO1C wrote:I ordered March 16. Will my order be fulfilled then too, or before?

David KO1C


Hi David,

Please expect a lead time of 8-10 weeks from the date of your order, we will ship earlier if possible,

Abhi


So I ordered March 16, 2021, order #AC-3230.

8-10 weeks from March 16, 2020 is between May 11 and May 25, 2021.

Thanks!

David KO1C

Screenshot_2021-05-15_14-43-18.png
Screenshot_2021-05-15_14-43-18.png (42.59 KiB) Viewed 3631 times
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I2NOY
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Re: Shipping Updates

Postby I2NOY » Tue May 18, 2021 7:54 am

Finally yesterday arrived the Paypal invoice to pay entire rig.
I am waiting for shipment details and of course for the RTX on my shack. ;)

P.S.: this afternoon I received the tracking number. Shipped directly from Melbourne to Milan Malpensa. :D
W5LLS
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Re: Shipping Updates

Postby W5LLS » Wed May 19, 2021 5:38 am

Well....

Glad your order is shipping!! My order # is AC-3201 - Date: 08 Feb, 2021
Maybe Ill be next!! Last time I made a call to Melbourne I was told that
they were waiting on the Enclosures to arrive from China!!
kknickelson
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Re: Shipping Updates

Postby kknickelson » Wed May 19, 2021 6:44 pm

10 weeks for me in 3 days.

Order Number: AC-3226
Date: 13 Mar, 2021

Can't wait.
W0XA
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I2NOY
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Re: Shipping Updates

Postby I2NOY » Fri May 21, 2021 2:24 pm

W5LLS wrote:Well....

Glad your order is shipping!! My order # is AC-3201 - Date: 08 Feb, 2021
Maybe Ill be next!! Last time I made a call to Melbourne I was told that
they were waiting on the Enclosures to arrive from China!!


I hope mine will not arrive in a pizza box. :D
You are the next! ;)
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I2NOY
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Re: Shipping Updates

Postby I2NOY » Mon May 24, 2021 1:30 pm

Arrived at home this morning. :D
Perfect at sight. This night I will switch on, crossing fingers. ;)
VK4BXI
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Re: Shipping Updates

Postby VK4BXI » Fri May 28, 2021 11:11 pm

Hi, Abhi. Just wondering how things are going with the lock down ? And of course where my order (ac-3251) is in the queue please.

Regards Bob VK4 BXI
wb7pek
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Re: Shipping Updates

Postby wb7pek » Wed Jun 09, 2021 8:48 pm

Hello fellow Apache Labs soon to be owners. My order number is AC-3204, Feb 8, and now into the 16th week. Was wondering if any other 7KDLE MKII has experienced a delay of this length ?? I still see a lead time of 8-10 weeks for new purchases, the same as on Feb 8.
There has been no updates since AC-3200 was shipped two weeks age.
Thanks all,
Nick.....WB7PEK
VK4BXI
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Re: Shipping Updates

Postby VK4BXI » Wed Jun 09, 2021 11:18 pm

I don’t think so Nick,
Melbourne has been in Covid lockdown for the last two weeks. So what ever delivery you were hoping for add two weeks. I suspect that Abhi hasn’t even been able to access his Emails in the mean time. The good news is that lockdown starts ending tomorrow on Friday. I hope that Abhi will be able to give us an update as soon as possible when the factory opens up again. I believe that I am correct in that currently the finished rigs have been coming from the Melbourne factory and not India where things are even grimmer Covid 19 wise.

Regards Bob
vk7mr
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Re: Shipping Updates

Postby vk7mr » Thu Jun 10, 2021 12:30 pm

HI Nick / Bob
I received and Email from a query two weeks ago in relation to my delivery schedule, I placed an order a few days before you Nick
and the responce was that they were all going into Lock down again an would be out of Lockdown on Friday the 11th, it is this day that they were attempting to dispatch my radio...

PS. If it helps, I have to aquire equipment for my work from various suppliers who have to imp[ort these into Australia, I have delivery details
that specify 8 Months !!!, Covid certainly has thrown things into spin, I have certainly learnt o be patient :twisted:
administrator
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Re: Shipping Updates

Postby administrator » Tue Jun 15, 2021 11:40 am

Hi All,

I hope everyone is keeping safe!

We have emerged from a 2 week lock down in Melbourne and are now back to work, India was also in a 6 week lock down but the factory is now working with 50% staff as mandated by the local government,

We commence shipping ANAN-7000DLE MKII (black edition) orders this week, concurrently we are now also taking into production the various boards required for the radios. Our support team will be in touch when your unit is ready to ship,

I will shortly provide updated schedules based on the order date, but wanted to provide a quick update.

Our CM for the Andromeda enclosure has shipped the enclosures and we will commence assembly once they are received in Melbourne.

A more detailed update will follow,

thanks to all for your patience in these difficult times,

73,
Abhi
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KF4HR
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Re: Shipping Updates

Postby KF4HR » Thu Jun 17, 2021 5:52 am

It was quite a wait but I received my ANAN 7000DLE MkII Black a few days ago. My order placed through HRO.

KF4HR
VK4BXI
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Re: Shipping Updates

Postby VK4BXI » Sat Jul 03, 2021 6:08 am

Nice to know that radio’s are going out. But I’m wondering where the detailed update that we were promised went to ? Time is ticking and the sun spot activity is up so no pressure guys.

Regards Bob
fjdemojr
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Re: Shipping Updates AG5SR

Postby fjdemojr » Sun Jul 04, 2021 12:55 pm

I ordered April 14, I am also wondering where my order sits in the que. It would be great to see more updates on the progress.
Phrotus
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Re: Shipping Updates

Postby Phrotus » Thu Jul 08, 2021 1:39 pm

I am also wondering how things are going with shipments of the Andromeda.
My initial pre-order no. 3115 Oct. 2020. Prepayment Oct. 30, 2020....."Invoice from Apache Labs Pty Ltd (0236)"

Have any units shipped yet?

Hope all is well,
Tom, W4TMW
Phrotus
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Re: Shipping Updates

Postby Phrotus » Thu Jul 15, 2021 1:05 pm

I just received a reply from Tony (Apache Labs support in Australia) who sent this;

" I apologies for the delay in getting your order out, we are about 3-4 weeks from shipping out our first lot."

Now this is an answer to my question about the 'Andromeda' and I assume his answer pertains to the Andromeda, not necessarily any other Apache product.

edit; I also want to mention that Tony replied to my email sent to 'Support' yesterday.

So, as far as I'm concerned, this is good news.
73, Tom w4tmw

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